This explains briefly what coaching is and the terms and conditions around it.

By using this site, signing up for a webinar or a program or booking other services, you agree to the following terms & conditions. Please read them carefully.

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About Coaching

Coaching is a collaborative, conversation-based process designed to support clarity, confidence, decision-making and personal growth. You acknowledge that:

• Coaching is not a substitute for therapy, medical care or counseling

• You are the one responsible for your decisions, actions and results

• No guarantees are made regarding specific outcomes

If you are experiencing a mental health crisis or need clinical support, please seek care from a licensed mental health professional.

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Client Responsibility

By engaging in programs and coaching services, you agree to:

• Participate honestly and openly

• Take responsibility for your own growth and decisions

• Use your own judgment when applying insights from sessions

Coaching is most effective when clients are willing to engage actively in the process.

Payments, rescheduling and cancellations

These parts are covered in more detail in the coaching agreement between me as a coach and you as a client.

Programs and sessions are to be paid in full prior to starting, unless agreed otherwise.

24 hours notice is needed to cancel or reschedule a session. I understand that life happens and will always aim to be reasonable while respecting time boundaries. Missed "no-show" sessions are not refunded or rescheduled.

Due to the nature of coaching services, sessions and programs are non-refundable once services has begun.

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Confidentiality

All coaching conversations are treated as confidential and respectful. Information shared during sessions will not be disclosed to third parties except where there's a risk of harm to yourself or others.

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Intellectual Property

All content on this website, including text, branding, materials and session frameworks is the intellectual property of GrowU and may not be copied, reproduced or distributed without written permission.

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If you have questions about these terms & conditions, please contact me.

This explains what personal data I collect and how I handle and protect it.

Through my accreditation with the International Coach Federation (ICF), I've committed to keeping track of who I coach and how many hours I spend. In the event of an audit of these hours, I must be able to provide this document. It lists your name, email address or phone number, the time from which I coached you, and the number of coaching hours. This information is stored on my computer.

I use a digital calendar and the Calendly app to schedule appointments which means your name will be in my calendar on my phone and computer.

I keep our coaching agreements on my computer. I also keep this agreement after our sessions are completed, as this is also part of my commitment to the ICF. 

My computer is secured with an access code and an up-to-date anti-virus and anti-malware program. My phone is secured with an access code/fingerprint identification. All I write during and/or after the sessions I discard once our sessions are completed.

If you subscribe to my newsletter, attend one of my webinars or register for one of my programs, your name and email address will be added to my mailing list. I keep the mailing list on my computer. If you unsubscribe, I delete your information.

You may request to access, update or delete your personal information at any time by contacting me.

I don't sell, trade or in any way give out your information to others.

By signing up to my newsletter, webinars or programs, you accept these terms and this policy.